General terms and conditions

Article 1. Company Details

Article 2. Scope & Applicability

1. These terms and conditions apply to every offer, all work, and every agreement between Van Leeuwen Guitars and the consumer.
2. The text of these general terms and conditions will be made available to the consumer (distance sale) prior to the conclusion of the agreement.

Article 3. VAT Handling, Invoicing & Margin Scheme

1. For business buyers, intra-Community reverse-charging of VAT to another country is possible.
2. Because Van Leeuwen Guitars regularly sells pre-owned items, the margin scheme applies in many cases. Under this scheme, no separate VAT amount is stated on the invoice, and this VAT is non-deductible for business buyers.
3. Business buyers can request a VAT invoice upon request when purchasing standard VAT goods.

Article 4. Ordering Process, Agreements & Payment Terms

1. Errors in the provided payment details must be reported immediately by the consumer to Van Leeuwen Guitars.
2. Payment takes place via the payment methods offered on the webshop during the checkout process.
3. An agreement is formally concluded when the consumer accepts the offer of Van Leeuwen Guitars and meets the associated conditions.

Article 5. Transport, Shipping & Risk

1. The risk of damage or loss of items lies with Van Leeuwen Guitars until the moment of delivery to the consumer,unless explicitly agreed otherwise in writing in advance.
2. Orders within the Netherlands are usually shipped by Van Leeuwen Guitars within 2 working days, provided no different delivery timeframe has been agreed upon.
3. Delivery takes place at the delivery address provided by the consumer.
4. Van Leeuwen Guitars handles the processing and shipping of every order with the utmost care.

Article 6. Cooling-off Period & Return Policy (Webshop)

1. In the event of a return, both the initial shipping costs and the costs for the return shipment are at the expense of the consumer.
2. After receiving the notification of cancellation, Van Leeuwen Guitars will refund the purchase amount within 14 days, provided that the product has been received in good condition.
3. The consumer is entitled to a 14-day cooling-off period exclusively for online purchases made via the webshop.
4. During the cooling-off period, the consumer must handle the item and its packaging with care; the product may only be unpacked or used to the extent necessary to assess its nature and operation.

Article 7. Product Guarantee & Quality Requirements

1. In addition to statutory rights, Van Leeuwen Guitars grants a 3-month store warranty on guitars, according to the specifications on the website. This does not affect statutory consumer rights.
2. Warranty claims become void if:
   • The defect has arisen as a result of improper use, neglect, or deficient maintenance.
   • The consumer or third parties have carried out repairs or modifications to the product without prior consent from Van Leeuwen Guitars.
3. Van Leeuwen Guitars guarantees that the delivered items comply with the agreement and the specifications set out in the offer (statutory warranty).

Article 8. Force Majeure

1. Van Leeuwen Guitars is not obliged to fulfill any obligation if it is prevented from doing so due to force majeure (circumstances beyond the control or risk sphere of the company, such as fire, theft, or transport disruptions).

Article 9. Disputes, Complaints & Applicable Law

1. All legal relationships between Van Leeuwen Guitars and the consumer are governed exclusively by Dutch law.
2. Complaints regarding the execution of the agreement must be submitted to Van Leeuwen Guitars clearly and fully described within a reasonable time.
3. In the event of a dispute, consumers may also make use of the European ODR platform (http://ec.europa.eu/odr).
4. Van Leeuwen Guitars will respond to submitted complaints substantively within 14 days of receipt.